RETURN POLICY

YES, YOU CAN RETURN !

How long do I have to return my purchase ?
We hope that you are completely satisfied with your Eorthe Cild products. If for some reason you are not satisfied with your Eorthe Cild order, you can return your order within 30 days of purchase date for a full product refund.Shipping charges will not be refunded.

Can I return bedding, baby care and gear ?
Due to the health and safety concerns for our customer, bedding, pillows, baby care and gear can be returned only if unopened and manufacturer seal has not been broken. In the case of a manufacturer defect, a store credit will be issued.

Can I return diapers ?
Due to the health and safety concerns for our customer diapers and training pants can only be returned if unopened and the manufacturer seal has not be broken on the package, except in the case of a manufacturer defect then diapers and training pants can be returned for store credit only.
Items with defects will never be sold online or returned to our sales floor.

WHAT ITEMS ARE FINAL SALE ?

What items are finale sale?
Due to the health and safety concerns for our customers, the following items cannot be returned or exchanged: mattresses, changing pads, lactation products, bras and underwear.All furniture sales are final.
We will gladly replace defective merchandise at no additional charge, if notified of the problem within 5 days of receipt of your purchased merchandise. If your merchandise has missing parts we will gladly replace the missing parts at no additional charge if notified about the missing parts within 5 days of receipt of your purchased merchandise.

Can I return a sale item?
All floor model, clearance or discontinued items purchased are final sale and cannot be returned or exchanged. Except in the case of a defective item, we will provide you with a full refund in the form of an in-store credit only. Online purchases of sale items that are defective will be refunded in the form of a gift card only.
The only items that may be refunded within 30 days for a full refund are full priced items with a temporary discount code used during a sale or promotion. Please retain all original packaging and keep all tags originally attached until you have fully inspected your products.

PROCESSING REFUND

How will I be refunded?
Refunds will be processed and credited to the same account to which your purchase was originally billed. We will credit your original method of payment minus original shipping charges. Because your satisfaction is very important to us, we are happy to offer 30 day returns with no restocking fee on most items. Returned items purchased with a free shipping offer or a free gift promotion will have the standard cost of shipping subtracted, or the retail price of the free gift subtracted from the refund amount. If the free gift promotion is returned in its original condition unopened and unused, then free gift amount will not be subtracted from the refund.

How long will it take to process my refund?
Once your return is received by Eorthe Cild postmarked within 30 days of the original shipping date, please allow up to 3-5 business days for your refund to be processed. (minus shipping) If a replacement item is to be shipped in lieu of a returned item, it will only be shipped out once the returned item is received and processed.
You will be notified by email once your return is finalized.

ONLINE/ STORE PURCHASES

Online Purchases
Items purchased online can be returned or exchanged in our store within 30 days of the original purchase date, except final sale items including furniture, mattresses, changing pads, bedding, pillows, skin care products, diapers, feeding utensils, sippy cups, bathtubs, car seats, strollers, and training underwear. If you are returning online items by mail items must be returned within 30 days of the original received date. Items should be in their original condition, unworn, unwashed and tags must be originally attached. If you are returning a defective item, it must be postmarked within 15 days of the original shipping date to not exceed manufacturer requirements for returned defective merchandise.

Store Purchases
If you purchase something at our Eorthe Cild Boutique you must contact the store directly at 657-212-7477 for any issues. Purchases made at Eorthe Cild store can not be returned or exchanged online. Gift cards purchased at Eorthe Cild Boutique can be used for online purchases.

RETURN AUTHORIZATION

Return Authorization # (RA)
The owner and staff of Eorthe Cild want you to be happy with your purchases online and in-store shopping experiences. In the event that you are unsatisfied with an item, or there is damage to an item and you would like to return or exchange please call Eorthe Cild so we may assist you. We will issue a RA# with all returns. Please email returns@eorthecild.com or call Eorthe Cild at 657-212-7477 before you return any item to get return approved and obtain a RA#. Returns without an RA# will not be accepted.

PLEASE RETURN ALL RETURNS TO:

EORTHE CILD

(Include your RA# here)

1340 REYNOLDS AVE
SUITE 116-613

IRVINE, CA 92614

PHONE: 657-212-7477

TOLL FREE: 866-367-8431

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