Processing & Delivery Times
Delivery estimates are based on shipping time plus order processing time.
The estimated transit time is approximately 3-5 business days depending on the shipping destination. If the lead time is a concern to you, please call 657-212-7477 prior to placing your order, so that we can provide the most current estimated lead time for the piece(s). Remote areas may take longer delivery times than the standard estimated transit time.
Heavy or Bulk Items
Larger, heavier items such as furniture or strollers may be subject to an additional shipping and handling fee beyond those provided by the website to cover extra shipping, manufacturer or freight costs. For purchasers with items weighing over 150lbs expect to be contacted by a member of the Eorthe Cild staff with your shipping total..
Do I pay return shipping on a damaged, missing or wrong item sent?
If the wrong item is sent to you by mistake, damaged or a part is missing from a furniture piece we will arrange a Prepaid Return Postage Label at no cost upon approval of return for item(s).
All damage items must be returned in original packaging and include original paperwork.
Please call Eorthe Cild at 657-212-7477 for approval and instructions prior to returning any merchandise. Unapproved return items will not be accepted.
Do I have the option for expedited shipping?
We offer expedited shipping on most items for an additional fee. If overnight or rush delivery is desired, it is recommended that you call 657-212-7477 after placing order to ensure same-day processing. If expedited shipping is available for that item we will email you back with a quote for the cost of shipping and how long your order will take to be shipped, before you are charged. Heavy and bulky items may incur additional fees due to weight and or requirements from the manufacturer.
Note: If you want to add insurance to your order and it is available, it will be included separately from your expedited shipping quote.
After hours, please leave a message. We check messages each morning. Overnight Delivery may not be possible for orders placed after 4pm Pacific Standard Time.
Do I have the option of a weekend delivery?
For an additional fee some of our items may qualify for a Saturday delivery. If you are interested in a Saturday delivery, please contact Eorthe Cild at 657-212-7477 before your order is placed to confirm availability of this service for your order.
Do I have the option for a White Glove service?
For an additional fee, some of our venders offer white glove service. To add the white glove service option to an order (if available) contact firstname.lastname@example.org or call 657-212-7477.Please allow up to an extra week for delivery if applicable
Does Eorthe Cild ship internationally ?
We apologize, but at this time with the exception of Canada, we are not shipping outside the USA.
Where do we ship?
We apologize, but at this time we only ship within the contiguous USA with the exception of Canada. Please make sure to enter a correct address when ordering, as we are not responsible for incomplete or wrong addresses. Please note that we cannot ship any orders to PO or APO/FPO boxes. Orders will only be shipped out when they are paid in full. We do not offer layaway, partial payments or payment plans.
What shipping methods do we offer?
We offer priority, standard, first class, 2-3 day, overnight and next day air, by FedEx, UPS, and USPS registered mail.
How do I ship my returned item back?
To protect yourself, Eorthe Cild recommends that you return merchandise to us through a delivery service that provides a tracking number, insurance and requires a signature for verification of receipt. We are not responsible for shipping charges and returns not received. We do not accept returns via COD, so please make sure your return is prepaid unless otherwise approved. Examples of return carriers are FedEx Ground, UPS or USPS registered mail. Please contact us with the return tracking number immediately upon your approved return.
Will my order be taxed?
Orders being shipped to addresses within California are charged 8-9.5% sales tax. Orders being shipped to addresses outside of California are not charged sales tax in transit product total before shipping and handling applied.
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